Online Store Terms and Conditions

Last Updated: November 09, 2026

These Terms & Conditions apply to all products and services offered through our online store, including custom prints, apparel, digital downloads, and design services. By completing a transaction through our storefront, you acknowledge and agree to be bound by the production, fulfillment, licensing, and return terms outlined below.

1. Product Turnaround & Approval

  • Production Timeline: Digital products are not generated automatically upon checkout. To ensure quality, every ordered item goes through a manual final production and quality-review phase.

  • Delivery Window: Please allow 24 to 48 hours from checkout for our team to review, approve, and deliver your secure download link or production confirmation via email.

2. Design & Print Formatting

  • Format Constraints: Custom graphic artwork and composite designs are built with precise layouts and borders. To prevent cropping or distortion, certain artwork is produced only in specific aspect-ratio formats, as indicated on the product page.

  • Size Restrictions: Some standard frame sizes are available only for certain product lines, as noted at checkout.

  • Availability: Not all colors and sizes are always available. Product colors and sizes are subject to availability and may change without notice.

3. Custom Apparel & Merchandise Transparency

  • Background Removal: For custom apparel and merchandise, background elements may be removed so that only the main design prints onto the fabric, unless a full-background artwork option is selected.

  • Artwork Items: Where a completed graphic or poster design is selected for an apparel item, the full background will print as designed.

4. Shipping & Fulfillment Logistics

  • Carrier Selection: All flat-rate delivery orders are shipped via standard ground shipping. We reserve the right to select the most cost-effective, reliable commercial carrier (USPS, FedEx, or UPS) at the time of fulfillment.

  • International Orders: Flat-rate international shipping covers standard air transit. Recipients outside the United States remain solely responsible for any local customs duties or import taxes upon delivery.

5. Sales Tax

  • Arizona Orders: We collect Arizona transaction privilege tax (TPT) on orders shipped to addresses within Arizona.

  • Out-of-State and International Orders: Orders shipped to addresses outside Arizona are not subject to Arizona TPT. Recipients are solely responsible for any applicable taxes, duties, or fees in their destination jurisdiction.

  • Tax Determined at Checkout: Applicable tax is calculated based on the shipping address provided at checkout and is shown before order completion.

6. Product Image Disclaimer

  • Visual Demonstration: Storefront product previews are digital representations used to give a close visual idea of the final product. Because each custom item is uniquely designed, exact text positioning, borders, and framing/mounting hardware may vary slightly based on our production partners' manufacturing updates. The final product may differ slightly from the preview image.

7. Digital Licensing Terms

  • Personal Use Only: All digital downloads include a Personal Use License. This allows the buyer to print copies for personal display, gift copies to family members, and post the image to personal social media feeds.

  • Commercial Restrictions: This license strictly prohibits the use of digital products for commercial advertising, resale, brand endorsement, or distribution to third-party commercial entities without explicit written consent from the copyright holder. To license a product for commercial use, please contact us at info@jamesjohnsoncreative.com.

8. Trademarked & Copyrighted Material

  • No Unauthorized Use: We cannot reproduce trademarked or copyrighted material including team or club logos, brand marks, or other third-party protected content—on any custom merchandise, print, or digital product without express written consent or a signed release from the trademark or copyright owner.

  • Customer Representation: By submitting an order, you represent that you have obtained all necessary rights or permissions for any logos, marks, or third-party material included in your order.

  • Right to Decline: We reserve the right to decline or cancel any order that includes trademarked or copyrighted material without the required consent or release.

9. All Sales Final — Returns & Exchanges

  • Final Sale: All sales are final. We do not accept returns or exchanges on custom products.

  • Defects & Errors: The sole exception is where the defect or error is due to printing or manufacturing—for example, a misprint, production flaw, or error attributable to our studio or lab. In such cases, please contact us within 5 days of delivery with your order number and clear photos of the issue, and we will repair, reprint, or replace the item at our discretion.

  • What Is Not Covered: Because every item is custom produced, we cannot accept returns or exchanges for buyer's remorse, incorrect size selection, changes of mind, or errors in artwork, text, or personalization that were approved by the customer prior to production.

10. Changes to These Terms
We may update these Terms & Conditions from time to time. The version in effect at the time of your order governs that transaction.